Telephone Etiquette Lunch Talk in British Virgin Islands

Join us for an informative lunch talk on telephone etiquette, tailored for professionals in the British Virgin Islands. Learn essential skills and best practices for effective telephone communication, ensuring professionalism and courtesy in every interaction.

Talk Objectives:

1. Understanding Telephone Etiquette:
   Gain insight into the importance of telephone etiquette and its impact on professional relationships and business reputation.
2. Answering Calls Professionally:
   Learn how to answer incoming calls in a professional and courteous manner, including proper greetings and identification.
3. Active Listening Skills:
   Develop active listening skills to understand callers’ needs and concerns effectively, demonstrating empathy and attention to detail.
4. Effective Communication:
   Master techniques for clear and concise communication over the phone, including speaking clearly, avoiding jargon, and using positive language.
5. Handling Difficult Calls:
   Learn strategies for handling difficult or irate callers calmly and professionally, de-escalating tension and resolving issues diplomatically.
6. Transferring Calls and Taking Messages:
   Understand the proper procedures for transferring calls to the appropriate department or individual, as well as taking accurate messages when necessary.
7. Managing Voicemail and Callbacks:
   Learn best practices for managing voicemail messages and returning calls promptly, ensuring timely follow-up and excellent customer service.
8. Maintaining Confidentiality:
   Understand the importance of maintaining confidentiality and discretion when handling sensitive information during phone conversations.
9. Ending Calls Politely:
   Master the art of ending calls politely and professionally, expressing gratitude and offering assistance before concluding the conversation.
10. Continuous Improvement:
    Foster a culture of continuous improvement in telephone etiquette, soliciting feedback and implementing strategies for ongoing refinement and enhancement.

Don’t miss this opportunity to enhance your telephone communication skills and leave a positive impression on every caller. Reserve your spot now for the Telephone Etiquette Lunch Talk!

More Information:

Duration: 90 minutes

Fees: $1899.97 USD 679.97

For more information, please contact us at: contact@knowlesti.vg

If you would like to register for this talk, please fill out the registration form below.